Return & Exchange Policy

Last Updated: July 16, 2026

Welcome to Rex9. We are committed to providing you with a smooth and reliable shopping experience. If you encounter any issue with your order, you may request a return or exchange according to the policy below.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

The product arrives damaged or has a manufacturing defect.
You receive the wrong product.
Your order arrives with missing items.

To qualify, the following conditions must be met:

The request must be submitted within 7 days from the date of delivery.
The product must be unused and in its original condition.
The product must be returned in its original packaging with all included accessories (if applicable).
Photos showing the issue must be provided when contacting customer support.

2. Non-Returnable & Non-Exchangeable Cases

Returns or exchanges will not be accepted if:

The product has been used or damaged due to misuse.
The product was damaged after delivery because of improper handling.
The original packaging or essential accessories are missing.
More than 7 days have passed since the order was delivered.

3. Refund Process

Once the returned product is received and inspected, and the request is approved, the refund will be processed using the original payment method. The time required for the refund to appear depends on your payment provider or bank.

4. Exchange Process

If your exchange request is approved, a replacement product will be shipped as soon as possible, subject to product availability.

5. Shipping Costs

If the return or exchange is due to a manufacturing defect, shipping damage, or an error on our part, Rex9 will cover all shipping costs.
For requests that do not meet the eligibility requirements, the request may be declined or shipping charges may apply.

6. Contact Us

If you have any questions or would like to request a return or exchange, please contact us:

Email: [email protected]

Customer Support: 0594941099

Rex9 reserves the right to update or modify this Return & Exchange Policy at any time. Any changes become effective immediately upon publication on the website.